As you know, more than 80 percent of all
private contributions in America come from individuals, and
a large percentage (and for some organizations, the largest
percentage) comes from direct mail. From Thanksgiving to
Christmas there is an unusual transformation that makes place
within the collective American psyche. Right around Thanksgiving,
Americans begin to support charities with an uncommon fervor.
This intensity lasts right up to Christmas, evening out again
after the beginning of the new year.
If you conduct a direct mail campaign over the holiday season,
you can sometimes bring in 50- 75 percent of your total yearly
revenue within the four short weeks between Thanksgiving
and Christmas. To make your holiday appeal more effective,
try some of the following strategies:
- Be specific. When drafting a direct
mail letter, be very clear in terms of what you will do
with the donated funds. Tell the reader how their gift
will help the organization. (i.e., "Your gift of $50 will
provide 20 hot meals.")
- Use emotion and passion in your letter
to illicit a response from your donors. Don't bore the
audience with statistics; give life to your copy with stories
and quotes.
- Arrange for matching dollars. Ask one
of your donors to match existing dollars for your holiday
appeal and market this in the letter. (i.e., "Your gift
of $100 will be matched dollar for dollar to help feed
75 hungry people in our community.")
- Plan ahead. Write your holiday appeal
NOW and have the pieces ready to be mailed by mid-November.
You want to beat the mail rush for the holidays so make
sure your direct mail letter arrives just prior to Thanksgiving
so it doesn't get lost with the other mail. This is especially
true if you are using non-profit bulk mail rates.
- Personal notes. If possible, try to
get your board, staff, and volunteers who know certain
donors to write handwritten notes on their direct mail
letters. They should write the notes at the top of the
page rather than at the end of the letter.
- Use telemarketing to follow-up on the
direct mail piece. You will be surprised by how much money
a phone call follow-up can lift the response. (Some non-profits
have reported a 50 percent increase in donations based
solely on the follow-up phone call!)
- Newsletter first, then direct mail letter. If
you time the holiday direct mail piece to go out directly
after you send out your newsletter you will dramatically
increase your response rate. The newsletter (or e-newsletter)
should emphasize what you'll be saying in your direct mail
piece and encourage people to give.
- Use graphics and pictures. Use pictures,
charts, and graphics to make your direct mail appeal interesting,
compelling, and compassionate.
- Trade mailing lists with other organizations. You
should always be looking to expand your mailing lists.
Consider trading mailing lists with another organization
that works in your field (such as human services, health
care, arts, etc.).
- Follow-up in January. Send a letter
after the holiday season notifying donors of their giving
amounts for tax purposes. Enclose a handy business reply
envelope for recipients to send in a donation. You will
be surprised by how much you will make from this simple
gesture.
For sample direct mail appeals and templates, click
here. |