When I was the executive director of the
Community Resource Center in Denver, we used to get a call
(almost every year) the week after Thanksgiving from a donor
advisor telling us that a donor had just sold off a trust
and would like to donate $50,000 toward one of our programs.
Of course I always said, "Sorry, we have enough money" (just
kidding).
Unfortunately, major gift donations do not normally occur
this way. They happen because there is a BIG strategy, with
BIG prospects, and BIG ideas. Regardless of whether you spent
years cultivating the major donor or they simply just dropped
$50,000 into your organization's bank account out of the
blue, people who make major financial contributions to your
organization should be thanked. So, this week we'd like to
share with you 10 unique ways to thank your major donors.
- Call your donors, especially the new ones and
thank them, regardless of the level of their gifts.
- Invite them to a Q & A session about your
agency. Every few months, invite six to eight
donors to your offices after work (after 5 p.m.) and
have a general question and answer session about what
you're doing and the impact you're making. Serve light
refreshments. Follow up with a phone call a few days
later to thank them for their time and input.
- Have your board members personally
call the donors that they know to thank them for their
support (do this no later than two months after they have
sent you the check or pledge). Don't just thank people
when they contribute. Thank them throughout the year --
especially when you're not asking for money.
- Send photos of the clients you have
served along with a thank you letter. You could also send
thank you cards signed by your students or clients.
- Send the larger donors a special gift such as
a book or a framed picture of your programs in action. People
like to receive these special tokens of appreciation
and will display them in their homes or offices.
- Invite them to a year-end party at your board
president's house. This is always a nice touch.
Developing this informal community will build a sense
of commitment and partnership between the donor and your
organization. Always use these opportunities to look
for potential board members.
- Give them a personal tour of your organization
and let them meet some of the people you serve. The people
you serve are your best "salespersons."
- Periodically, invite the major donors to attend
a board meeting to meet the leadership and
to get a flavor of how your organization operates. Just
make sure the particular meeting is the "correct" one
for this purpose. If you're planning on ousting one of
your board members at the next meeting, that's probably
not the ideal meeting in which to invite a donor.
- Arrange for special tickets and other perks for
your major donors. See if you can get a good deal with
the symphony or a local theatre company and invite some
of your donors to go with you to a show or performance.
- When you read in the paper that a local bookstore is
bringing in an author that has written a new book relating
to one of your issues, see if you can "piggy-back onto" this
event and have the author speak at a special event that
you host for your donors.
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